Francel Vivies Rogers

Francel Vivies Rogers

Punta Gorda, Florida 33950

941-639-7083 francelv@comcast.net

Professional Experience

January, 2012 – present

Freelance translator/interpreter

November, 2007 – present

Executive Assistant

Synflex America, Inc.

Punta Gorda, Florida

• Responsibilities include administrative support to the Chief Executive Officer. That included travel plans; translations from Spanish to English and vice-versa; records maintenance; ordering supplies; bookkeeping; and arranging and managing agendas and meetings.

November,  2004 – October 2007

Hotel Intercontinental Miramar

Panama City, Panama

Front Desk Agent

• Registration and checkout of hotel guests; coordinating bellman and concierge staff; assist the sales department; arranging and coordinating guest transportation; handling billing using (Opera Hotel System); credit card management and proper financial handling of guest accounts.

January, 2002 – August, 2004

Panama Dispatch Services

Panama City, Panama

Airport Customer Service

• Provided passenger ticket counter assistance and worked at departure gates; checked baggage and handled seat assignments. Ensured that TSA, airport and company regulations were being followed; enforced safety/security measures and protected sensitive zone areas. As directed, handled and implemented overbooked flights; irregular flights and denied boarding where appropriate. Solicited and managed alternative flights in overbooking situations; and, issued travel vouchers accordingly.

Education

August 2009-December 2011

M.B.A. Marketing and International Commerce

Universidad del Istmo

Panama City, Panama

January 2002 – December 2005

Bachelor of Business Administration

Universidad del Istmo

Panama City, Panama

Skill areas:

• Strong knowledge of MS Office programs including Word, Excel and PowerPoint, and Outlook;

• Strong Customer Services Skills

• Opera Reservation System (ORS)

• Delta Travel System

• Strong planning and organizational skills

• Ability to work under pressure, problem resolution, team - work and excellent communications skills.

• Strong verbal and written skills

• Translation of real estate contracts, legal documents, marketing, website content and general correspondence (Spanish to English and vice-versa).

Language:

Spanish – Native

English – Fluent

References available on request

• OmegaT
• PowerPoint
• TRADOS
• Cat-tools