Gerardo Enrique Sanchez

Spanish, interpreter

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Gerardo E Sanchez e-mail: g.knightraven@gmail.com

5918 E. Calle Milagros,Guadalupe Arizona 85283

Cell: (602) 697-6396

 

Objective

To obtain a customer service position, which will utilize my experience and provide for both challenge and growth potential.

 

Employment

 

Bilingual Total Theft Adjuster (10-2007 to Present)

Mercury Insurance Group Tempe, AZ

Investigate total theft claims by obtaining relevant loss information such as statements, police reports, and driving records as well as researching history of vehicle, past losses, lien holders, etc. Arrange retrieval of recovered vehicles with tow yards, repair shops, and/or appropriate authorities. Set up inspection or property evaluation with appraisal department for reimbursement/repair of damage. Coordinate with management, local and state authorities and attorneys to conduct possible fraudulent claim investigations.

 

Bilingual Licensed Customer Service Agent (11-2006 to 10-2007)

Liberty Mutual Insurance Phoenix, AZ

Answer incoming phone calls and assist customers with questions on policies and coverages and assist with making changes to policies and adding other lines of insurance. Coordinate with other departments to address customer issues and complaints, follow up with customers on resolution. Transfer calls to other departments for further assistance and for escalated customer support.

 

Bilingual Claims Processor (1-2006 to 11-2006)

State Farm Insurance Tempe, AZ

Work closely with Claims Representatives and Claims Management in the handling and settling of auto insurance claims. Issue payments, set up car rental reservations, body shop work assignments. Contact policyholders and claimants about liability decisions, claims procedures, and facts of loss. Forward clerical tasks and assignments to Claims Service Assistants needed for handling of claims.

 

Bilingual Claim Service Assistant (8-2005 to 1-2006)

State Farm Insurance Tempe, AZ

Responsible for completing a wide array of administrative and clerical assignments for Claims Processors and Claims Representatives necessary for the processing of claims. Answer incoming phone calls and provide information, record information, take messages and transfer callers to other personnel for further handling.

 

Bilingual Study Participant Representative (6-2005 to 9-2005)

MDS Pharma Services Tempe, AZ

Inform prospective participants about the purpose and function of the research laboratory. Intake of personal and medical information of prospective participants to determine their eligibility to participate in studies. Inform participants of studies they qualify for and upon completing their registration discuss the specific study requirements, schedules and procedures

 

Bilingual Customer Service Representative (9-2004 to 2-2005)

Cable One Phoenix, AZ

Answer incoming phone calls to assist customers with billing, payment and service information. Conduct first level troubleshooting to resolve cable and internet service problems prior to transferring to technical representative. Process phone payments to credit customer accounts or to make past due accounts current. Restore interrupted service via computer systems once past due payments are processed. Open new cable and internet accounts and schedule work orders for service installation.

 

Payments Processor (3-2004 to 8-2005)

State Farm Insurance Tempe, AZ

Responsible for data entry of payment information into systems via several different databases. Process payments manually and prepare documents and payment information to be scanned into a database for further processing. Scan documents, verify and index scanned data prior to transmittal to specified databases.

 

Spanish Interpreter (4-2002 to 3-2004)

State Farm Insurance El Paso, TX

Responsible for providing Spanish interpretation to claims representatives, adjusters and investigators to effectively communicate with Spanish-speaking policyholders, claimants, witnesses, etc.

 

Bilingual Customer Response Representative (4-2001 to 4-2002)

State Farm Insurance El Paso, TX

Responsible for answering incoming telephone calls and discerning how to best assist the customer; taking pertinent information and forwarding a message to the particular agent, accessing and verifying customers’ information and forwarding calls to other departments or recording information in a loss report for customer and forwarding it to the claims representatives and agents.

 

Sales Associate (10-2000 to 4-2001)

Brylane Inc. El Paso, TX

Responsible for answering incoming telephone calls and taking merchandise orders, as well as, dispensing all types of information regarding existing orders, merchandise, return/exchange policies and other general matters.

 

Store Manager, Assistant Manager, Cashier (5-1989 to 11-2000)

Chevron/Good Time Stores El Paso, TX and Phoenix, AZ

As a Store Manager was responsible for complete operation of the facility including, merchandise ordering and receiving, supervising and training in-store personnel, as well as, personnel for other stores, maintaining sales and inventory paper work and preparation of daily bank deposits. As an Assistant Manager was responsible for helping the Store Manager in operation of the store and was prepared to take over the responsibilities and duties of the store manager in his/her absence, was promoted to Store Manager after only four months as an Assistant Manager

 

Education/Professional Affiliations

 

License, Property and Casualty Insurance Producer (2006)

Arizona State Board of Insurance

 

All States Claims School (2008)

Mercury Casualty Company, Atlanta GA

 

Claims Processor Policy/Property Damage School (2006)

State Farm Insurance, Bloomington, Ill

 

Basic College Courses (1996-1997)

El Paso Community College El Paso, TX

 

Certificate-Microsoft Office Applications (1996)

Baker Darling Training Center El Paso, TX

 

Diploma (1984-1988)

Bowie High School El Paso, TX

 

Member-Toastmasters International

Former Member-El Paso Interpreters and Translators Association

 

Skills

 

-More than 16 years Customer Service Experience

-Capable in the operation of various Point of Sale systems

-Experienced with various computer software programs, as well as, varied office equipment such as faxes, copiers, scanners and multi-line telephones

-Bilingual-Fluent in both Spanish and English

-Punctual, reliable, honest, hard working and able to work independently

 

References

 

Available Upon Request

 

 

Former member-El Paso Interpreter and Translators Association