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Posted:
January 1, 2009 11:08 PM
Post #165866
Danijela Plavsic
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Member

Mother tongues: Serbian, Bosnian
Posts: 14
Joined: November 10, 2007
Location: Bosnia and Herz.
 
Closed

CLOSED



[Edited by Danijela Plavsic on April 1, 2009 4:11 PM]

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Posted:
January 2, 2009 12:56 AM
Post #165868—in reply to #165866
Harry Bornemann
TC Master
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Expert
10001001001002525
Mother tongue: German
Posts: 1365
Joined: December 31, 2002
Location: Mexico
 
RE: What to do with a customer who keeps asking for lower rates
Hi Danijela,
I am not sure whether I can advise in a market where the standard rates seem to be exactly 10 times lower than in Europe (is Bosnia poorer than Ethiopia or even Eritrea?) but for lower rates I would simply translate faster.  This might be detrimental for quality, but if you have no other choice?

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Posted:
January 2, 2009 3:38 AM
Post #165872—in reply to #165866
Laurent J Krauland
TC Master
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Mother tongues: German, French
Joined: August 9, 2007
Location: France
 
RE: What to do with a customer who keeps asking for lower rates

Originally written by Danijela Plavsic on January 2, 2009 5:08 AM
 I don't wanna be rude to him, and he's realy milking it and acting very unprofessional.

Hello Danijela,
First of all, happy New Year and welcome to TC's fora!
My thoughts about your post, how abrupt they may seem, can be summarized in one sentence:


Unprofessional outsourcers don't deserve the work of professional translators!

Although this is not directly related to your question, you may find it useful to read Post #165725 et seq. - and/or to follow Harry's advice...

Laurent K.




[Edited by Laurent J Krauland on January 2, 2009 3:44 AM]

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Posted:
January 2, 2009 6:59 AM
Post #165882—in reply to #165866
Nanna Mercer
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Mother tongues: English, Danish
Joined: February 12, 2005
Location: Denmark
 
RE: What to do with a customer who keeps asking for lower rates

Originally written by Danijela Plavsic on January 2, 2009 5:08 AM
 However, he keeps telling me how he is not translating those books to gain any profit, and how he didn't expect the costs to be more than 1000 USD per book...each book had about 85000 words btw. So, I don't know to deal with that. It's in my interest to keep him as a customer, for he says he plans to translate few more books, but come on. How low is low enough for that guy?! I don't wanna be rude to him, and he's realy milking it and acting very unprofessional.

Hi Danijela,

I have just checked you profile and website and noticed that you have deescalating fees based on volume.

My fee is 0.065 USD/per word. For projects with over 20 000 words my fee is 0.045 USD/per word, for projects over 50 000 words fee is 0.035 USD/per word, and for projects over 100 000 words fee is negotiable.   

That in itself invites the kind of client who is only interested in really low rates.

I trust that you have a clear (setting out all details in clear and unequivocal language) agreement with this client.

The fact that the client is now pushing for an even lower than originally agreed upon rate doesn't mean that you have to agree. However, you want more work from this client which gives him leverage to squeeze. That can work both ways. It is in his interest to retain a professional albeit very cheap translator, so you too can negotiate a better deal.

Welcome to the fora.

Nanna



[Edited by Nanna Mercer on January 2, 2009 7:01 AM]

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Posted:
January 2, 2009 10:43 AM
Post #165899—in reply to #165866
Ricardo Pérez Banega
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Member

Mother tongue: Spanish
Posts: 19
Joined: December 17, 2008
Location: Brazil
 
RE: What to do with a customer who keeps asking for lower rates

 

 Hi Danjiela,

                  here in Brazil 0,04 USD per word is a  good price for the translator, talking about 4000 to 10.000 words, as you said 500 euros here is not also a bad salary. I would do that job here in Brazil for the price you did, agencies here pay that amount per word, around 0,02 USD , so be patient and do it until you do not have anything better, fighting with the client is not a solution.

 Hugs

                                     Ricardo


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Posted:
January 2, 2009 10:55 AM
Post #165900—in reply to #165866
David Kallans
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Expert
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Mother tongue: English
Posts: 1752
Joined: April 13, 2007
Location: United States
 
RE: What to do with a customer who keeps asking for lower rates

Originally written by Danijela Plavsic on January 2, 2009 8:48 AM

Basically I have to make choice, either except his proposal or not. Either way I'll make sure he knows how unprofessional he is. I'm open for negotiations, but what he's doing is an extortion

Hi Danijela, and happy new year to you.  You are right that you have to make a choice; we all must make a choice any time work is offered.  You should not, however, "make sure he knows how unprofessional he is," as to do so would make you by far the more unprofessional of the two of you.  Your client has made you an offer, which you are free to accept or reject, but it is not unprofessional to make an offer, just as it is not unprofessional for you to reject it.  If you accept it, then you are commiting yourself to a deal and you have no right to complain about it.  You may want to make a counter-offer to his offer, which would be a calculated risk of losing the work, but perhaps it is worth it.  It depends on how much you need the work and how likely it is that you will lose the work if you make a counter-offer.


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Posted:
January 2, 2009 11:39 AM
Post #165904—in reply to #165900
Nanna Mercer
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Mother tongues: English, Danish
Joined: February 12, 2005
Location: Denmark
 
RE: What to do with a customer who keeps asking for lower rates

David, I think the client had agreed to the rate and therefore Danijela went ahead and translated the two books.

Now that the client has to pay the piper he wants an even lower rate than the aforementioned US$ 00.015 per word.

It seems, I am unclear on that point, that Danijela and the client neglected the basics for cementing a good business relationship: a written agreement.

N.


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Posted:
January 2, 2009 12:06 PM
Post #165908—in reply to #165866
Rajul Kumar
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New User

Mother tongue: Hindi
Posts: 1
Joined: March 4, 2005
Location: India

(removed) 
RE: What to do with a customer who keeps asking for lower rates
Hi Danjiela,

A very happy & prosperous new year to you. Sometimes it happens that we get an offer of a very low rate. As I myself have done a project on Video Subtitling with a foreign client recently at a very nominal rate. And his offer was just 1/4 of my actual rate. But there were two things working with him. First, I have been providing my services to native clients & had never worked with any foreign clients so far. So, I got an opportunity to work with the foreign client like him. Secondly, If you think that you can get more & regular work from the client. so it is better to accept such nominal rate offer sometimes. And this way you are making relation with the client. And one more thing I would like to add here, who made this standard rate. This is you who yourself decide what should be your rate on which you could satisfy your client & yourself and could get regular projects.

 

Rajul


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Posted:
January 2, 2009 12:22 PM
Post #165909—in reply to #165904
David Kallans
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Expert
10005001001002525
Mother tongue: English
Posts: 1752
Joined: April 13, 2007
Location: United States
 
RE: What to do with a customer who keeps asking for lower rates
Originally written by Nanna Mercer

It seems, I am unclear on that point, that Danijela and the client neglected the basics for cementing a good business relationship: a written agreement.



I'm not even sure they have a clear agreement of any kind.  Was the translation of each book a separate project, to be negotiated on its own, or was this one single multi-book project?  If book 1 is a single project, once it is completed, it is done and must be paid per the terms of book 1.  But is book 2 governed by the same agreement as book 1, or is there to be a separate agreement?  This is very unclear to me and it may be unclear to the parties as well.
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Posted:
January 2, 2009 12:28 PM
Post #165910—in reply to #165899
J. K.
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Mother tongue: Polish
Joined: February 18, 2003
Location: Poland

(removed) 
RE: What to do with a customer who keeps asking for lower rates
 

here in Brazil 0,04 USD per word is a  good price for the translator

'Thanks' to the Internet good news quickly spreads: Is .04 the new standard rate in the US? 


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