An Tran

Edition, Relecture, Traduction

education and business

Général

AN TRAN
3235 Adelia Avenue
South El Monte, California 91733
(626) 652-1489
tpan2004@yahoo.com


HIGHLIGHTS OF QUALIFICATIONS
* Highly motivated and results-oriented professional with extensive
experience in customer service, administrative oversight and sales
generation.
* Effective communicator with demonstrated ability to work with diverse
groups, guaranteeing fulfillment of client expectations through
exceptional problem resolution skills.
* Well-organized with proven ability to effectively prioritize work,
completing multiple, concurrent projects in a timely and professional
manner.
* Skilled negotiator; fluent in English and native speaker of
Vietnamese.  

EDUCATION AND TRAINING
FOREIGN TRADE UNIVERSITY - Ho Chi Minh City, Vietnam 1996 - 2000
Completed extensive coursework in International Business.

Gained knowledge of business management and international economics
through critical coursework.

BRITISH COUNCIL - Vietnam, Singapore and Malaysia 2001 - 2004
Completed extensive training including courses in Telemarketing Skills,
Oral Communication Skills, Basic Registrar Skills, Self-Access
Introductory Marketing, Presentation Skills, Business English, Team Works
Training, Customer Care and Advanced Registrar Training.

Participant in East Asia Young Learner Regional Team Meeting - Bangkok,
Thailand 2004

Instrumental in Customer Care Team for British Council's "Teaching
Excellence" Global Conference - Glasgow, Scotland. 2004

WORK EXPERIENCE
BRITISH COUNCIL - Ho Chi Minh City, Vietnam 2000 - 2005
Teaching Services Officer, Teaching Centre 2002 - 2005
Promoted through positions of increasing responsibilities within this
Cultural Section of the British Consulate, focused on providing
English-language training for high-income Vietnamese citizens, to lead and
direct customer service efforts for this centre.  Responsibilities included
ensuring standards compliance, managing class registration, resolving
student problems, promoting course offerings, providing cross-selling
advice and assisting in administrative and financial activities.
* Demonstrated exceptional management skills and customer service
talent by leading team of two Customer Assistants in daily activities,
guaranteeing consistent attainment of registration targets and achievement
of corporate standards.
* Successfully built public awareness of centre offerings by
coordinating press conference during Assistant General Director's visit and
gaining centre participation within a TV documentary; efforts resulted in
promotion of the centre with no expenditures.
* Directed customer service activities during office transition,
achieving superior levels of service despite changing locations due to
exceptional staff management and motivation.
* Doubled registration goals for new Young Learners' program by
coordinating an Open Parents' Day while building cross-selling opportunities
for other units of the British Council.

Registrar, Teaching Centre 2001 - 2002
Chosen to ensure highest degree of customer service for students while
maintaining additional control for financial oversight, course
promotion and problem resolution.
* Contributed to the opening preparation of the Teaching Centre and the
production of a British Council course brochure.
* Proactively developed a Teachers' Day, inviting targeted local
teachers to gain information about the centre and achieving sponsorship from
a coffee supplier to support the day of presentations and seminars.
* Presented attention-to-detail in internal communication and in
conversing with students, ensuring accurate information dissemination from
the organization.

Enterprises Assistant, Teaching Centre 2001
Provided essential assistance to centre by handling external inquiries,
spearheading logistical oversight and performing administrative duties.
* Recognized by the senior management team for quickly improving
British Council financial knowledge and giving a significant contribution to
successfully sorting out Teaching Centre income reconciliation mistakes
during the period of temporary promotion to the Registrar post.

Education Promotion Assistant, British Council Education Counseling
Service Unit 2000 - 2001
Brought on to coordinate events, serve as liaison between group and
customers and direct logistical oversight for this Unit of the British
Council that raises public awareness about the British education system.
Duties encompassed translating documents, hosting presentations, leading
event planning, entering data from events and communicating with
students.
* Dramatically boosted public awareness of British Council by assisting
in planning and coordinating first educational fair, gaining attendance
by over 15 UK universities and 1000 Vietnamese students and their
parents.
* Utilized intense communication skills to communicate with school
leaders in gaining permission to post promotional posters and flyers,
building awareness for unit offerings in targeted areas while minimizing
advertising expenditures.
* Recognized by superiors for proactively developing reception for
Geographical Director and the UK Class competition ceremony, building
relationships with corporate sponsors and ensuring the success of the event.