TC Online Support

The best way to contact TranslatorsCafe.com customer support is to open a support ticket.

You will receive a confirmation e-mail once you have opened the support ticket with the ticket number and the link that can be used to check the status of your ticket. Please make sure you are logged on to view your support cases. Please note that if you do not receive a confirmation e-mail back with your ticket number, you may want to check your spam filters.

When Submitting a Support Request:

• Please complete all fields in the support request form and when necessary upload support files (such as screenshots).
• Please provide as much information as possible about your problem and your account in a complete and concise way. Please submit you request when you are logged on.
• If you find something hard to describe, send us a screen shot.
• If you got an error message, please include the entire exact message in the description of your problem, not just your summary or paraphrasing of it—we need the message itself.
• While using this system, do not submit any sensitive information like your credit card numbers (we do not need them).
• Examples:
  • BAD: I am getting an error! Help!
  • GOOD: Hi, when I am clicking on the link to my resume in .pdf format uploaded to my profile, I am getting an error. I use Firefox. The URL of my profile page is http://www.translatorscafe.com/cafe/… I do not have this problem when I use Internet Explorer.
  A specific detailed message like in the second example will allow the support representative to assist you faster and better.

Note: To ask a question that is specific to your TranslatorsCafe.com account, you must be logged on. Otherwise, we will not be able to help you with your account. We will be able to assist you only with general advice.

Please choose a topic from the list below

Topic	Select Topic General InformationProfile ManagementJobsTranslatorsCafe.com ForumsHall of Fame and ShameTCTermsTermsCafe GlossariesPolicies and GuidelinesComplaints Other
Subtopic	Select Subtopic Other
Question	250 characters left. Summarize your question in one sentence. Example Question: "How do I change my e-mail?" You will be able to describe your question in detail on the next page that will appear after you click the Submit Your Request button.